1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?
Go to Voxopop. For one of the problems stated in the letter, outline the causes and your solutions.
2. Open a New Page called Estate by [ your names ] Add your names as tags (separated by a comma).
You have three things to write; an email to your friend and colleague asking for advice; an email to your boss outlining the problem and suggesting solutions; and an adjustment letter to Ellen Ma.
Tuesday 22 March, 16:30-18:30 A306 Dealing with Complaint Letters (3)
Work in pairs / small groups for all activities Look at the letter from Ellen Ma. See here for a copy of the letter & Adjustment Letter Structure and Language
1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?
Go to Voxopop. For one of the problems stated in the letter, outline the causes and your solutions.
2. Open a New Page called Estate by [ your names ] Add your names as tags (separated by a comma).
You have three things to write; an email to your friend and colleague asking for advice; an email to your boss outlining the problem and suggesting solutions; and an adjustment letter to Ellen Ma.
Feedback in green at the top of each page.
Ming and Martin
Donald and Edward
Eddie and Kimmie
Mung and Shuring
Carmen and Isabel
Hill
Vicki and Sara
Check your letter by using the Adjustment Letter Analyser
Guidelines
Extra Practice
Grammar of Lack - an important word in assessments 2 and 3
Apologise / apologises / apologies - the grammar of apologise.
Because or Due to the fact that - an explanation and an exercise.
Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback.
Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
Workplace Writing Videos
Assessment 2 Information